Refund Policy

At Veztra, we aim to make your shopping experience smooth and transparent. This Refund Policy explains how and when refunds are processed for eligible returns and cancellations.

Refund Eligibility

Refunds are applicable in the following cases:

• Approved product returns as per our Return and Exchange Policy
• Order cancellations accepted before shipment
• Products that are damaged, defective, or incorrectly delivered

All refunds are subject to inspection and approval by our team.

Refund Process

• Once the returned product is received and inspected, or a cancellation is confirmed, the refund will be initiated
• Refunds are processed within 7–14 business days from the date the returned product or cancellation is received
• Refunds will be issued to the original mode of payment used during purchase

Please note that banks or payment providers may take additional time to reflect the refunded amount in your account.

Non-Refundable Charges

• Shipping or handling charges, if applicable, are non-refundable unless the return is due to a damaged or incorrect product
• Any promotional or discounted items may be refunded as per the final amount paid

Refund Delays

If you have not received your refund after 14 business days, please check with your bank or payment provider first. If the issue persists, contact us using the details below.

Policy Updates

Veztra reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.

Contact Us

For refund-related queries or assistance, please contact us at: Email: support@veztra.in