Return & Exchange Policy

At Veztra, we want you to love what you wear. If something isn’t right, we offer a simple 7-day return and exchange policy to ensure a smooth shopping experience.

Eligibility for Returns and Exchanges

You may request a return or exchange within 7 days of receiving your order, provided that:

• The item is unused, unwashed, and unworn
• All original tags, labels, and packaging are intact
• The product is in its original condition without damage or alterations

Items that do not meet these conditions may not be eligible for return or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as final sale or non-returnable
• Products showing signs of wear, washing, or damage
• Requests raised after the 7-day return window

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 7 days of delivery at:
Email: support@veztra.in

Kindly include your order number and reason for return or exchange to help us assist you faster.

Exchange Process

• Exchanges are subject to product availability
• If the requested exchange item is unavailable, you may choose an alternate product or opt for a refund as per our policy
• Only one exchange request is allowed per order

Refund Process

• Once the returned item is received and inspected, approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original mode of payment
• Shipping charges, if any, are non-refundable unless the return is due to a damaged or incorrect item

Return Shipping

• Return shipping may be borne by the customer unless the product received is damaged, defective, or incorrect
• In such cases, Veztra will arrange or reimburse return shipping as applicable

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear images at support@veztra.in. We will resolve the issue promptly.

Policy Updates

Veztra reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be reflected on this page.